Refunds and cancellations

This page applies to Siteribbonhub training programmes: systems analysis workshop, stack evaluation intensive, requirements analysis clinic, and private team cohort. We do not sell physical products, software licences, or subscription apps on this site.

Refund eligibility

A full refund applies if Siteribbonhub cancels a confirmed session (facilitator unavailability, inaccessible venue) and no mutually agreed reschedule is possible. A partial refund may apply when only part of a multi-session cohort remains undelivered.

Timeframes for client cancellation

Cancellation at least five business days before the start: full refund of fees already paid for that session or cohort start, or a free reschedule. Between five and two business days: one free reschedule, or a 50% refund if a refund is requested instead. Less than two business days or no-show: the session fee is due and non-refundable, except documented force majeure.

Deposits

Private cohorts and multi-day workshops may require a deposit to hold dates. Deposits are credited to the final invoice and follow the cancellation windows above.

Rescheduling

We offer one reschedule within 45 days of the original date, subject to facilitator availability. Further changes may require a new fee quote.

Work already started

Once a workshop day or cohort live session has begun, that portion is not refundable. Undelivered remaining sessions follow the partial refund rules.

Materials

Templates and handouts delivered for a completed session remain with the participant and are not separately refundable. We do not bill third-party physical goods.

Purchased materials and exceptions

Printed packs prepared specifically for a private cohort and already produced may be withheld from refund at cost if cancellation occurs after production is confirmed in writing. Medical inability to attend or billing errors are reviewed case by case, with priority for reschedule or full refund as appropriate.

How to request a refund

Email learn@siteribbonhub.click or call (84-26) 3 852 355 with the programme name, confirmed dates, and reason. We process decisions within ten business days. Approved refunds return via the original payment method, typically within fourteen days after acceptance.